Frequently ASKED Questions

The answer to this question is always yes and yes! The most important reason is that choosing a licenced contractor ensures you the home owner that works are only going to be carried out by specialist tradesmen who meet compliance requirements and operate with insurance and an understanding of the consumer guarantee laws. You can check to see if who your dealing with is licenced (builder, tradesmen, etc) by performing a search at the NSW Services website

It is true, the imported toughened glass is cheaper then Australian manufactured glass but it is important to understand why and to also understand why imported glass may cost you a lot more in the long run.

We are often asked by customers, “why is this glass cheaper then that glass?” The answer and reasons are almost 100% the same each time. Normally the comparison is between an important and locally made glass piece. To keep this simply and short lets put it into point form.

  • Imported toughened  cost less to manufacture then Australian glass
  • Imported toughened glass is not required to meet the same QA checks during manufacture, mainly heatsoaking.
  • Some imported toughened glass is tempered under different settings and conditions that are different from Australian made glass.
  • Imported glass at times can contain Nickel Sulphide inclusions that can cause the glass to fail and explode at any moment, without warning leaving a mess to clean up and a bill to have it replaced.

This topic does go into quite some detail and as such if you wish to know more, please visit out blog post and full article

Under normal working conditions outside of peak times, Harbour Glass has a competition rate of just under 2 weeks, from start to finish. Some products and services require longer where as simple or untoughened jobs may only take a day or two. 

Yes! We do, however, as this is a free service and normally in high demand, all other confirmed and booked jobs take precedents and priority. Please be aware that there may be a waiting period. A quicker alternative is to provide some approximate detailed measurements and we can normally process a quote in under 24 hours. If you decide to proceed with your job we still come to your location and perform a final check measure, it speeds up the process by doing it this way so we can better serve each customer more efficiently whilst providing a better customer experience with the level of attention you require.   

Harbour Glass accepts Mastercard, Visa, Debit EFTPOS, Direct Bank Transfer, Cash, Zip, Afterpay, Humm and with prior agreement company cheques. Please note that Mastercard and Visa credit card transactions will attract a 1.25% bank surcharge.

Yes, we only take on a certain amount of work at any given time, this way we are able to provide the attention to detail that we are known for. Once we reach our working capacity, we may not be able to take on your job so to avoid any disappointments prior bookings must be made in advance. The earlier you contact us, the better we will be in a position to deliver the products and services you require. This is most certainly the case leading in to the Christmas period (Sep, Oct, Nov & Dec) 

Very rarely do we undertake window re-glazing or repairs) . Harbour Glass is a architectural glazing company, we specialise in architectural formed textured glass, frameless applications of mirrors, shower screens, glass splashbacks, glass sliding robe doors, glass pool fencing and balustrades. We do however recommend a select few local glaziers, call us on 66529669 to find out more

Yes, our showroom opening hours can be found at the bottom of the page, please note: Our working hours are 7.30am to 4pm but at times the showroom may be unattended as we may be attending to other customers on-site as a priority. To avoid disappointment, it is always best to call prior to attending our showroom to ensure someone will be available to meet with you. Generally the best time to visit our showroom is between 10.30am and 3pm or call to make a booking.